Dial-A-Ride Service

Our Dial-A-Ride service provides door to door transportation in Portage County.

All rides on our Dial-A-Ride service are done on a Shared-Ride basis. Shared-Ride means we may service other pick-ups and drop-offs along the route before reaching your destination. PARTA does not provide "taxi" service. Rides are also booked on a first come, first serve basis. Trips need to be scheduled by 4:00pm the business day before the trip is needed but can also be scheduled up to three(3) days in advance. Schedulers are available Monday through Friday from 8:00am to 4:30pm, except for holidays.

Call on Monday to book for: Tuesday, Wednesday or Thursday
Call on Tuesday to book for: Wednesday, Thursday or Friday
Call on Wednesday to book for: Thursday, Friday or Saturday
Call on Thursday to book for: Friday, Saturday or Monday
Call on Friday to book for: Saturday, Monday, Tuesday or Wednesday

PARTA vans are at your service Monday through Friday 7:00am to 5:00pm (except for the following Holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day).

It's easy to register and ride. Just call our offices between 8:00am and 4:00pm, Monday through Friday. Hearing impaired customers can reach us through the Ohio Relay Service at 1-800-750-0750

Countywide Service to outlying areas is done on certain days of the week, depending on what township you are in. Please refer to the schedule below to plan ahead your rides and appointments.

Days
Areas Serviced
Mondays & Wednesdays
Freedom, Hiram, Nelson & Windham
Tuesdays & Thursdays
Charlestown, Palmyra, Paris, Atwater, Deerfield & Edinburg
Mondays through Fridays
Kent, Ravenna, Streetsboro, Aurora, Mantua, Shalersville, Rootstown, Suffield, Randolph & Brimfield
Saturdays
Within 3/4 mile of Saturday fixed route service - Kent & Ravenna only.

Guidelines for Scheduling Rides

Rides need to be scheduled anywhere from one to three days before service is needed. The sooner you schedule your ride, the better your chance of getting the times you want. There is no same-day service.

Be ready 15 minutes before your scheduled pick-up time.

Watch for the PARTA van out your main door or apartment building main entrance/lobby area.

When you fail to call and let us know that you do not need the ride you have scheduled, the bus we send cannot be used by others. This situation (called a "no show") in many cases requires us to deny others a ride. If you aren't going to use the bus, wouldn't you want someone else to use it? Rides need to be cancelled more than two hours before the beginning of your pick-up window to avoid being marked a late-cancellation. Rides cancelled after the driver arrives or where no one shows up to take the ride will be marked a no-show. Return trips for a no-showed trip are automatically cancelled, unless prohibited by law. Accumulating no-shows and late-cancellations could result in a suspension of door to door services.

Please be aware that our drivers do not carry change for fares. Please have your exact fare ready when boarding the van.


Costs

Dial-A-Ride Service is only $4.00 each way, with a special rate of $2.00 for seniors and persons with disabilities.

PARTA passes and tickets can be ordered at a discounted price by calling and requesting that a Ticket Order Form be sent to you or you can print out one from the pdf document here.

General Public

10 Ride Pass $30.00

Discounted
10 Ride Pass $15.00

(No monthly passes)

Scheduling

To schedule a ride, just call us and let us know the following information. (If you are not a registered rider yet, the phone call will take a few minutes so we can get all of your information and set up your account in our computers.)

Your name and the date of the trip you want to schedule.

The address where you want to be picked up.

The address where you want to be dropped off at.

The time you must be there.

The time you will be ready to leave.(if you wish to schedule a return trip)

How many people will be riding with you.

Passenger Registration and Eligiblity Forms are available in pdf format for you to print and fill out at home, just click here.


PARTA does not discriminate in provision of services or employment because of disability, race, color, creed, national origin, sex or age. ©PARTA, 2006   site index