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Getting in Touch with PARTA
Customer Service
Dial-A-Ride Reservations
Hearing Impaired

Getting in Touch

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Dial a ride icon
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Customer Service


Dial-A-Ride Reservations:

330-678-1BUS (1287)

Hearing Impaired Customers

can reach us through the Ohio Relay Service  


General Manager


Claudia Amrhein photo
"On behalf of the PARTA Board of Trustees and employees, please know that we share a deep commitment to providing equitable, accessible, and sustainable public transportation to everyone who uses our service."

– Claudia B. Amrhein
     General Manager,  Secretary-Treasurer

For more than 45 years, PARTA has safely transported people to work, school, medical and dialysis appointments, grocery stores, and other essential services and destinations in and around Portage County via fixed route and shared-ride public transit services.


As PARTA has grown, so too has our presence in the community. In 2013, we opened the Kent Central Gateway Multimodal Facility in downtown Kent. The Gateway offers a 10-bus bay transfer center, 348-space public parking deck, electric vehicle charging stations, ground-level retail spaces, and features a Veterans Memorial.  Kent City Health Department also is housed at the Gateway in office space located on the second level of the facility.  


For your convenience, real-time bus tracking is available through SPOT PARTA. Download the free SPOT PARTA app or visit to locate buses in transit, plan a trip, view route maps, and get bus departure times by text. If you are at a bus stop, you can also find out when the next bus will arrive by texting the Stop ID number to  224-300-SPOT (7768). SPOT takes the guesswork out of travel and lets you track PARTA fixed route buses from your phone, laptop, or tablet. 

Purchase tickets to ride with PARTA anytime, anywhere using our EZFare mobile ticketing app. Download the free app, create an account, choose PARTA from the list of transit providers, select the fare you wish to purchase, and enter your payment information. Tickets can be stored in the app until you are ready to use them.  Activate your ticket just before boarding the bus. Your phone becomes your ticket. Just scan the bar code upon boarding. It's that easy!    

In 2018, PARTA opened the first and only Compressed Natural Gas (CNG) fueling station in Portage County. Open to the public, the station also fuels PARTA's CNG buses helping to improve air quality by lowering harmful emissions produced by our transit vehicles.  In embracing CNG, PARTA has made a significant economic and environmental investment to benefit our county today and in the future. 

We thank you for your support and welcome your comments about your experience with PARTA as we work continually to make a positive impact on the Portage County community through our transportation services.

Administrative Staff

Administrative Staff



General Manager



Communications and

Public Advocacy Advisor



Chief Operating Officer



Director of Finance



Chief of Staff

C Feedback
customer feedback


General comments


Please fill out the following form if you have any suggestions, concerns, or comments regarding PARTA services.

bus stop improvement request


You may utilize this form to request changes in bus stop signs (including additions, deletions, or changes in location) or a bus shelter addition or removal.

bus shelte sizing


Once PARTA has approved the shelter request, a cement pad must be poured at the property owner’s expense in advance of placement.

General Comments and Concerns Form
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